Call-outs incur a minimum charge of 4 hours (labour and travel); unless you hold a Service Agreement; this means you will only pay for the actual labour and travel time used.
Please Note! On a call-out, we will attempt to fix your door on the first visit. However, if your door requires further repairs, we will make the door safe and then quote you separately for the needed repairs. In this instance, the call-out charge will still apply.
It is Health and Safety Law that industrial doors must be serviced annually. For clarification on this; either view The Law Around Industrial Doors, or, call us for further advice.
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This is why the Service Agreement Facility is available. This entitles customers to discounts off Scheduled Repairs, and ensures servicing is kept up to date.
We won't recommend repairing a door if we know replacing it will be more cost-effective. We will never cut corners, and we certainly won't sign off a door that we deem unsafe - So please don't ask.
Would you like the peace of mind? Would you like to be confident you are conforming to Health and Safety Law, in addition to benefiting from discounted repairs?
Many customers are not aware their doors come under health and safety legislation. We are happy to discuss any issues you have concerning your obligation to maintain your industrial doors.
Having your doors serviced is the best and most cost-effective way to ensure they are safe to use and help keep them as reliable as possible.